CREE LIGHTING · BUILT TO KEEP GOING

WHEN YOUR LIGHT NEEDS SUPPORT.

Q: How long does shipping take?

Orders are typically processed within 1–2 business days and arrive within 3–7 business days depending on your location, once shipped. You'll receive a tracking number by email as soon as your order ships — see our Shipping policy for full details, including the shipping options shown at checkout.

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Orders & Payment Order changes, payments and cancellations Shipping & Tracking Delivery status, tracking and missing packages Returns & Refunds Returns, exchanges and refund information Product Help Operation, charging and troubleshooting Warranty & Claims Coverage, replacements and warranty claims Product Registration Register your flashlight

FAQs

Questions, answered.

The quick answers Cree Lighting customers ask most about order and getting help fast

Where’s my order?

Once your order ships, you’ll receive a confirmation email with a tracking number and link. Orders typically ship within 1–2 business days. You can also check your order status anytime by logging into your account, or by using the tracking link in your shipping confirmation email. If it’s been longer than expected and you don’t see a tracking update, contact our support team with your order number. For more delivery questions, see our Shipping & Tracking FAQs.

How do I cancel my order?

If it hasn’t shipped yet, contact us at flashlights@creelightinghome.com with your order number and we’ll cancel it. Once it ships, it can’t be canceled, but you can return it for a refund under our Returns & Refunds policy.

How to login to my account?

Click the account icon in the top navigation and enter the email and password you used at checkout. If you don't have a password yet, select "Create account" or "Forgot password" to set one up — no need to have registered in advance to check out as a guest.

How do I make a return?

You can return your product within 30 days of delivery for a refund or exchange. Items must be brand new, unused, and unopened, in original condition with all packaging, manuals, and accessories. To start, contact us at flashlights@creelightinghome.com with your order number and we’ll send a Return Authorization (RA) number and shipping instructions. Refunds go to your original payment method within 5–10 business days after we receive and inspect your return, less a flat $14.99 return shipping fee. See our full Returns & Refunds policy for details.

How long does shipping take?

Orders are typically processed within 1–2 business days and arrive within 3–7 business days depending on your location, once shipped. You'll receive a tracking number by email as soon as your order ships — see our Shipping policy for full details, including the shipping options shown at checkout.