Shipping policy

Where We Ship

Cree Lighting currently ships to addresses within the continental United States only.

We’re unable to deliver to Alaska, Hawaii, U.S. territories (including Puerto Rico and Guam), or P.O. boxes at this time.

Order Processing

Orders are prepared with care and typically ship within 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. During periods of high demand, processing may take slightly longer.

If we expect a significant delay, we’ll notify you by email.

Delivery Options & Timing

Available shipping options, such as Standard and Express, will appear at checkout. Standard shipping typically arrives within 3–7 business days after your order ships.

Estimated delivery times are calculated from the date your order ships, not from the date of purchase.

Once your order ships, you’ll receive an email confirmation with your tracking number. Actual delivery times may vary based on your location, carrier performance, and external factors such as weather or holidays.

Shipping Costs

Standard shipping is free on all orders within the continental U.S. If you choose an upgraded option, the exact rate is calculated and displayed at checkout before you complete your order.

Damaged or Defective on Arrival

If your flashlight arrives damaged or isn’t working out of the box, contact our support team within 7 days of delivery, or file a warranty claim with photos or video of the issue. See our Warranty & Claims page for coverage details.

Lost, Undeliverable, or Refused Shipments

If your tracking shows no update well past the estimated delivery date, or your package shows as delivered but you can’t find it, contact us with your order number and we’ll help you work with the carrier.

Once the carrier accepts the shipment from our fulfillment center, the carrier is responsible for delivery. Cree Lighting is not responsible for:

  • Packages returned to us due to an incorrect address or refusal upon delivery; or
  • Packages that are lost or stolen after a confirmed delivery scan by the carrier.

If a package must be reshipped, additional shipping charges will apply. Please double-check your shipping address at checkout. To request an order change, contact our support team.

Contact Us

For additional questions about shipping or returns, please reach out to our support team at https://support.creelightinghome.com

We’re here to help ensure you have the best experience possible.