Orders & Payment
Support

Orders & Payment

Find answers about accepted payment methods, order changes, cancellations, and billing questions.
How do I check my order status?

You’ll receive an email with a tracking number as soon as your order ships. Orders typically ship within 1–2 business days. If you haven’t received a shipping confirmation after that, check your spam folder or contact our support team with your order number. You can also check your order status anytime by logging into your account. For delivery questions, see our Shipping & Tracking FAQs.

I didn't receive an order confirmation email — what should I do?

Check your spam or promotions folder first, and confirm the email address you entered at checkout was correct. If it’s still missing, contact our support team with your name, the email address you used at checkout, and the date of your order, and we’ll resend it.

Can I cancel or change my order after placing it?

Orders typically ship within 1–2 business days, so cancellations and changes need to happen quickly. Contact our support team as soon as possible with your order number. Once an order has shipped, it can’t be changed or canceled, but you can return it under our Returns & Refunds policy.